By accessing or using the Speciaa Coffee website and placing orders with us, you agree to these Terms & Conditions. Please read them carefully before using our website.

1. About Speciaa Coffee

Speciaa Coffee is a specialty coffee brand committed to sourcing, roasting, and delivering exceptional single-origin and blended coffees. These Terms & Conditions govern your use of our website, https://speciaacoffee.com, and any purchases you make through it.

2. Eligibility

By using our website, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement. If you place an order on behalf of a business or organization, you confirm that you have the authority to bind that entity to these terms.

3. Products and Pricing

Product Availability

All products listed on our website are subject to availability. We may discontinue, modify, or replace products at any time without prior notice.

Pricing

We display all prices in Indian Rupees (INR). Prices include applicable taxes unless stated otherwise. We may update prices from time to time. However, we will charge the price displayed at the time you complete your order.

Product Information

We strive to provide accurate product descriptions, images, and specifications. However, natural variations in specialty coffee may result in slight differences in flavour notes, colour, appearance, or packaging.

4. Orders and Payments

Order Acceptance

When you place an order, you submit an offer to purchase our products. We reserve the right to accept, reject, or cancel any order at our discretion. Once we verify payment and approve the order, we will send an order confirmation email.

Payment Methods

We accept payments through credit cards, debit cards, UPI, net banking, and other payment methods available during checkout. Trusted third-party payment providers process all transactions securely. Speciaa Coffee does not store payment card information.

5. Shipping and Delivery

Delivery Information

We currently deliver across India. Delivery timelines are estimates and may vary depending on location, courier availability, weather conditions, and other circumstances beyond our control.

Shipping Charges

We display applicable shipping charges during checkout before you confirm your order.

Risk and Ownership

Ownership and risk of loss transfer to you when we dispatch the products from our facility.

6. Returns and Refunds

Return Eligibility

Coffee is a perishable product. Therefore, we only accept return or replacement requests when products arrive damaged, defective, or incorrect.

To report an issue, please contact us within 48 hours of delivery and provide clear photographs of the product and packaging.

Refund Processing

After reviewing and approving your request, we will process refunds to the original payment method within 7–10 business days. In some cases, we may offer a replacement product or store credit.

7. Intellectual Property

All content available on this website, including logos, product images, graphics, text, designs, trademarks, and branding elements, belongs to Speciaa Coffee or its licensors. Copyright and trademark laws protect this content.

You may not reproduce, modify, distribute, publish, or commercially use any content without prior written permission from Speciaa Coffee.

8. User Conduct

You agree not to:

• Use the website for unlawful purposes.

• Upload or transmit harmful, misleading, or offensive content.

• Attempt unauthorized access to our systems.

• Interfere with website functionality or security.

• Impersonate another individual, company, or entity.

We may suspend or restrict access for users who violate these terms.

9. Privacy

Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you agree to the practices described in our Privacy Policy.

10. Limitation of Liability

To the maximum extent permitted by law, Speciaa Coffee shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our website or products.

Our total liability for any claim related to a purchase shall not exceed the amount paid for the relevant order.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. We will publish any changes on this page and update the effective date accordingly.

By continuing to use our website after changes become effective, you accept the revised Terms & Conditions.

12. Governing Law

These Terms & Conditions are governed by the laws of India.

Any disputes arising from the use of this website or purchases made through it shall fall under the exclusive jurisdiction of the courts of Mumbai, Maharashtra.

13. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Speciaa Coffee

Email: info@speciaacoffee.com

Address: 203, Redwood Bldg 11, Hubtown Gardenia Phase 2, Mira Road (E), Thane – 401107, Maharashtra, India